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We found the cause of the problem. The icon image of the display-image and full-size-image attributes of the installation .plist file were linked to a broken URL. 😢Because of this, the application did not finish installing on IOS 9.3.5, 9.3.6 and 10.2.1.Below is the example of plist file.<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>items</key> <array> <dict> <key>assets</key> <array> <dict> <key>kind</key> <string>software-package</string> <key>url</key> <string>https://domain/App.ipa</string> </dict> <dict> <key>kind</key> <string>display-image</string> <key>url</key> <string>https://domain/logo_57x57.png</string> </dict> <dict> <key>kind</key> <string>full-size-image</string> <key>url</key> <string>https://domain/logo_512x512.png</string> </dict> </array> <key>metadata</key> <dict> <key>bundle-identifier</key> <string>App_bundle_name</string> <key>bundle-version</key> <string>1.1.0</string> <key>kind</key> <string>software</string> <key>title</key> <string>App</string> </dict> </dict> </array> </dict> </plist>